Return & Exchange Policy
- All products are non-refundable and non-exchangeable, we only accept exchange for wrong order or damaged item(s) within 14 days (local orders) or 21 days (international orders ) of receiving the item(s). Otherwise, you are not eligible for free return or exchange and will be charged an additional shipping fee.
- Return & exchange are only valid for purchase(s) made on our official ONLINE SHOP.
- To be eligible for an exchange, returned product(s) must be unworn, and in their original condition and packaging.
- We will process the exchange within 14 days of receiving the returned items. Please be patient.
- Exchanged items cannot be re-exchanged / Items are only permitted for a one-time exchange.
- We are not responsible for any duties, taxes, or items lost during the return process.
- We reserve the right to decline your return & exchange request.
FAQs
How do I place an exchange or return?
- Please email Info@lovebythemoonstudios.com (Tell us your full name, order number, and detailed description of the repair ).
- We will send you a return form.
- You should print it out and mail us the item(s) you wish to return or exchange.
- Once your return or exchange has been received and processed, you will be notified via email.
*Please return via a tracked service.
*Please retain your proof of postage for your records, until we confirm by email that we have received your parcel.
*Damaged or lost items cannot be refunded or replaced.
*We have the right to reject your warranty request if you do not follow our return process.
* Please note that we DO NOT accept cash-on-delivey of your return item.
What if I receive a wrong or damaged product?
We are so sorry that you received a product different from the one you ordered.
Please return the wrong order or damaged item(s) within 14 days (Local orders) or 21 days (International orders ) of receiving the item(s), return shipping cost will be refunded via the original payment method or as store credit.
What happens if I return late?
The cost of the return parcel will be borne by you if you return after 14 days (Local orders) or 21 days (International orders ) . We have the right to reject your return and exchange request.
Can I exchange to another product ?
Unfortunately, you can only exchange the wrong order & damaged product.
Can I exchange to different size of jewelry ?
Yes, you can only exchange to different size of ring.
*All sale items are non-exchangeable.
*Please return within 14 days (Local orders) or 21 days (International orders ) of receiving the items.
*The shipping fee will be borne by you.
